General Manager
General Manager
Gaithersburg, MD
Job Description
Launch your career with TWO MEN AND A TRUCK and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system!
The General Managers overall responsibility is to deliver the highest customer service to increase sales, profitability & the success of the franchise through: overseeing the hiring, training and motivation of franchise employees; overseeing and executing marketing and sales plans; controlling costs and improving profitability; and consistently exceeding customer expectations. The General Manager should have strong knowledge of functional support areas, including our core business, sales, finance, human resources, training, marketing & payroll.
Job Responsibilities
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
Estimated Salary: $20 to $28 per hour based on qualifications.
Gaithersburg, MD
Job Description
Launch your career with TWO MEN AND A TRUCK and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system!
The General Managers overall responsibility is to deliver the highest customer service to increase sales, profitability & the success of the franchise through: overseeing the hiring, training and motivation of franchise employees; overseeing and executing marketing and sales plans; controlling costs and improving profitability; and consistently exceeding customer expectations. The General Manager should have strong knowledge of functional support areas, including our core business, sales, finance, human resources, training, marketing & payroll.
Job Responsibilities
- Establishes systems, policies and procedures for key areas;
- Drives continual improvement of key areas of the business
- Oversees vendor agreements and contract negotiations to ensure strong working relationship and cost reductions where necessary
- Works with marketing coordinator to develop & execute the franchise marketing plan
- Works with sales staff to develop and execute the franchise sales plan
- Works with the move operations manager to ensure the profitability of moves as well as exceptional customer service
- Responsible for establishing staffing requirements, conducting interviews, new hire process and training of new employees
- Responsible for employee accountability and adherence to franchise system standards & policies
- Responsible for employee development, accountability and corrective action programs
- Oversees all workers compensation and unemployment claims
- Ensures franchise compliance with all DOT regulations and FMCSA guidelines
- Ensures and recommends the appropriate training and development programs for staff offered through STICK MEN UNIVERSITY to further the knowledge of the system
- Actively participates in community, industry or other relevant associations
- Drives communication upward through monthly reports of all functional areas for executive review
- Other duties as assigned by the Franchisee
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
- A minimum of 2 years of business, management or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred
- Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures & industry
- Strong understanding of financial statements
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop and direct people
- Ability to assess the performance of self, employees and franchise to make improvements or take corrective action
- Strong decision making ability
- Understanding of and commitment to customer service and TWO MEN AND A TRUCK core values
- Must be proficient with the following Microsoft applications:
- Excel
- Word
- Outlook
Estimated Salary: $20 to $28 per hour based on qualifications.
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