Director of Sales 2, Large Groups
Company Name:
Marriott International
Director of Sales 2, Large Groups
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
Mid-Atlantic Sales Office located at
9737 Washingtonian Blvd,
Gaithersburg,MD,20878
is currently hiring a
Director of Sales 2, Large Groups.
JOB SUMMARY
Works Partners with Area Sales leaders and properties to execute sales strategies and close large group (e.g., 100-300 room nights) and catering business within the parameters handled by the Sales Office.Monitors the effectiveness, quality, and productivity of the Large Group team and sets the goals and direction of the Large Group team. Partners closely with the Market and Area leadership and the properties to successfully execute the sales strategy by focusing on transactional excellence on customer accounts served in the market. Partners with Sales leaders and properties to execute sales strategies and close group and catering business. Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
OR
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
2 years of experience selling large complex group business experience, either at a property or in a sales office.
Large complex group sales opportunity management experience, either at a property or in a sales office.
Experience managing operations in a call center environment (preferably with experience relating to group business).
Experience managing operations in a call center environment, preferably specific to group and catering business in the hospitality industry.
Experience working with properties, regional leaders, and revenue management to develop and execute selling and pricing strategies.
CORE WORK ACTIVITIES
Managing Sales Activities
Partners with Area Sales leaders and properties to execute sales strategies and close large group and catering business within the parameters handled by the Sales Office.
Develops strategies and oversees the execution of activities to drive financial results, guest satisfaction, human capital index and market share.
Interprets market data to define/adjust/execute large group sales strategies.
Verifies the transfer of accurate, complete, and timely information to Sales and Event Management resources.
Serves as an authority on sales processes and sales contracts.
Implements process improvements and best practices
Understands and uses property Event Satisfaction Survey (ESS) Surveys to analyze opportunities for improved customer service. Identifies and implements improvements to drive continuous improvement in ESS scores.
Works with Revenue Management to establish proper pricing, appropriate transient and group mix, and implementation of sales strategy.
Building Successful Relationships
Creates, maintains and expands senior level relationships with key customer decision makers and influencers within the market.
Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
Drives customer loyalty through excellent customer service throughout the sales process.
Provides effective resolution of guest issues that arise as a result of the sales process and brings issues to the attention of property leadership team as appropriate.
Leadership
Provides business leadership and promotes accountability to drive superior business results for Large Group sales. Includes successful execution of Sales Office strategies and business processes.
Directs the day to day operations of the Large Group Sales team and verifies that the team achieves and/or exceeds targeted Large Group revenue and booking objectives. Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
Verifies that Large Group team members establish clear expectations for customers and properties throughout the sales process.
Creates individual performance objectives for team members based on the group's goals and tracks progress regularly against these objectives.
Manages the Large Group's performance (e.g., revenue, operational excellence, customer satisfaction) and manages the group's operating budget.
Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the Large Group Sales team.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
Marriott International
Director of Sales 2, Large Groups
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
Mid-Atlantic Sales Office located at
9737 Washingtonian Blvd,
Gaithersburg,MD,20878
is currently hiring a
Director of Sales 2, Large Groups.
JOB SUMMARY
Works Partners with Area Sales leaders and properties to execute sales strategies and close large group (e.g., 100-300 room nights) and catering business within the parameters handled by the Sales Office.Monitors the effectiveness, quality, and productivity of the Large Group team and sets the goals and direction of the Large Group team. Partners closely with the Market and Area leadership and the properties to successfully execute the sales strategy by focusing on transactional excellence on customer accounts served in the market. Partners with Sales leaders and properties to execute sales strategies and close group and catering business. Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
OR
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
2 years of experience selling large complex group business experience, either at a property or in a sales office.
Large complex group sales opportunity management experience, either at a property or in a sales office.
Experience managing operations in a call center environment (preferably with experience relating to group business).
Experience managing operations in a call center environment, preferably specific to group and catering business in the hospitality industry.
Experience working with properties, regional leaders, and revenue management to develop and execute selling and pricing strategies.
CORE WORK ACTIVITIES
Managing Sales Activities
Partners with Area Sales leaders and properties to execute sales strategies and close large group and catering business within the parameters handled by the Sales Office.
Develops strategies and oversees the execution of activities to drive financial results, guest satisfaction, human capital index and market share.
Interprets market data to define/adjust/execute large group sales strategies.
Verifies the transfer of accurate, complete, and timely information to Sales and Event Management resources.
Serves as an authority on sales processes and sales contracts.
Implements process improvements and best practices
Understands and uses property Event Satisfaction Survey (ESS) Surveys to analyze opportunities for improved customer service. Identifies and implements improvements to drive continuous improvement in ESS scores.
Works with Revenue Management to establish proper pricing, appropriate transient and group mix, and implementation of sales strategy.
Building Successful Relationships
Creates, maintains and expands senior level relationships with key customer decision makers and influencers within the market.
Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
Drives customer loyalty through excellent customer service throughout the sales process.
Provides effective resolution of guest issues that arise as a result of the sales process and brings issues to the attention of property leadership team as appropriate.
Leadership
Provides business leadership and promotes accountability to drive superior business results for Large Group sales. Includes successful execution of Sales Office strategies and business processes.
Directs the day to day operations of the Large Group Sales team and verifies that the team achieves and/or exceeds targeted Large Group revenue and booking objectives. Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
Verifies that Large Group team members establish clear expectations for customers and properties throughout the sales process.
Creates individual performance objectives for team members based on the group's goals and tracks progress regularly against these objectives.
Manages the Large Group's performance (e.g., revenue, operational excellence, customer satisfaction) and manages the group's operating budget.
Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the Large Group Sales team.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
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