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Bilingual Collector- Full-time Day Shift

Company Name:
Adventist HealthCare
Adventist HealthCare
- A premier healthcare system
- A compassionate mission of healing
- Dynamic Maryland/Washington D.C. market
Adventist HealthCare is a non-profit network of healthcare providers based in Maryland. At Adventist HealthCare, you will find a clear passion for caring for the whole person and a progressive faith-based mission. Pursue Excellence. Practice with Compassion
Benefits
Adventist HealthCare offers employees a comprehensive benefits package including company paid time off, life insurance, short term and long term disability. In addition, Adventist HealthCare makes generous contributions towards employee health insurance, dental, vision and retirement plan benefits. A variety of voluntary benefits are also available including Flexible Spending Accounts (FSA) and Long-Term Care insurance (LTC).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.
Qualifications
High school diploma or equivalent.
2-3 years self-pay collections experience.
Working knowledge of the Fair Debt Collections Act, and all Maryland State
Collection Laws.
Good communication skills, organization and listening skills.
Ability to remain calm in stressful situations.
Keyboard, mathematical and data entry skills.
Basic computer skills in Microsoft Office based applications..
Responsibilities
The collector handles all customer service calls in a timely and professional manner, evaluate patients
accounts to answer questions or bring resolution to issues.
Responsibilities:
Receive patient inquires and complaints and work to respond and complete tasks related to the inquiry or complaint.
Correct information on the patient s account according to the patient correspondence or phone call.
Process return mail in a timely fashion and refer appropriate accounts to collections.
See patients when they visit the office.
REQNUMBER: 308877-1A

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