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Sales Manager-Trainee

Company Name:
Marriott International
Sales Manager-Trainee
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
Mid-Atlantic Sales Office located at
9737 Washingtonian Blvd.
Gaithersburg,MD,20878
is currently hiring a Sales Manager-Trainee.
Responsibilities include: Develops a working knowledge of how to handle customer inquiries and lead requests for groups within predefined parameters. Learns how to work with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty by using Customer Focused Sales Call Process. Practices how to close a sale through training and trial. Gains understanding of property revenue goals and how to achieve personal and team related revenue goals. Learns how personal sales and service contributions affect the total property's success. Learns how to leverage the enterprise systems (e.g. SFAWeb CI/TY, MRDW, etc.) to process business correspondence, create contracts, and other related booking documentation. Verifies that business is turned over properly and in a timely fashion for quality service delivery.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Preferred:
Knowledge of property operations, food and beverage.
Team-based selling experience.
Hospitality Management degree.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.
Builds and strengthens relationships with existing and new customers to expand customer base for group/catering sales opportunities.
Builds relationships with key internal and external stakeholders.
Establishes clear expectations for customers and properties throughout the sales process.
Conducting Daily Sales Activities that Achieve Department Goals
Develops a working knowledge of how to handle customer inquiries and leads requests for groups within predefined parameters.
Verifies business booked is within hotel parameters. Closes the best opportunities for each property based on market conditions and individual property needs.
Responds to incoming group/catering opportunities for the property that are within predefined parameters. Refers opportunities to appropriate sales associate if business is outside these parameters.
Follows up on opportunities uncovered by other sales channels.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Practices how to close a sale through training and trial.
Learns how personal sales and service contributions affect the total property's success.
Actively up-sells each business opportunity to maximize revenue for individual properties.
Learns how to work with customers to align customer preferences with brand needs and to drive customer loyalty by using Customer Focused Sales Call Process.
Gains understanding of property revenue goals and how to achieve personal and team related revenue goals.
Leverages sales resources and administrative/support staff effectively to achieve personal and team goals.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Learns how to leverage the enterprise systems (e.g. SFAWeb CI/TY, MRDW, etc.) to process business correspondence, create contracts, and other related booking documentation.
Verifies that business is turned over properly and in a timely fashion for quality service delivery
Transfers accurate, complete, and timely information to property in accordance with brand standards.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions.
Providing Exceptional Customer Service to all Guests and Customers
Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer's needs and recommending appropriate features and services that best meet their needs.
Supports the company's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Resolves guest issues that arise as a result of the sales process. Brings issues to the attention of the property and Sales Office leadership team, as appropriate.
Provides exceptional service to our customers in order to grow share of the account.
Additional Sales and Marketing Responsibilities
Utilizes intranet for resources and information.
Completes property site inspections to learn unique selling points of various properties.
Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems.
Perform other duties, as assigned, to meet business needs.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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