Data Support Analyst Customer Service & Call Center - Gaithersburg, MD at Geebo

Data Support Analyst

HTC Global Services wants you.
Come build new things with us and advance your career.
At HTC Global you'll collaborate with experts.
You'll join successful teams contributing to our clients' success.
You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package.
Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Description:
We are looking for an individual who has a strong understanding of Planisware's algorithm design, development, and resource forecasting.
The role will be responsible for the technical design, development, testing, implementation, and technical maintenance of algorithms for R&D functions within Planisware.
The ability to analyze existing algorithms, understand their potential and limitations and suggest areas for improvement is essential.
The incumbent will have excellent problem-solving skills, be comfortable working with large amounts of data, and have an aptitude for troubleshooting and debugging.
Key
Responsibilities:
Technical design and creation of Planisware algorithms that deliver project plan forecasts quickly, accurately, and efficiently.
Improve the outputs and performance of existing algorithms.
Analysis and data interpretation of resource forecasts to inform the priority and appropriateness of algorithm outputs (for existing algorithms and algorithms in development).
Be able to clearly articulate and communicate the impact of algorithm developments and changes.
Work closely with Planisware experts to ensure the newly developed algorithms are compatible with existing and upcoming system updates.
Maintain knowledge of industry trends and emerging technologies to ensure our resource forecasting approach evolves and keeps in step with industry best practices.
Maintenance and update of the 'Resource Breakdown Structure' to reflect the organizational skills.
Requirements:
University degree (or equivalent) in Computer Sciences, Data Sciences or Programming.
Experience working in the pharmaceutical industry and knowledge of the pharmaceutical drug development process.
Good knowledge and experience of Planisware or equivalent PPM tools.
Including design, creation, testing, and implementation of resource forecasts.
Experience in coding/scripting (for example, java).
Strong analytical skills to effectively create recommendations, influence decision-making, assess impacts, compare solutions, problem-solve, and achieve business and/or technical objectives.
Excellent problem-solving and troubleshooting skills.
Good communication and collaboration skills, with experience in effectively working in a multi-cultural team.
Exceptional customer focus/engagement/stakeholder management skills.
Flexibility to react to different customer needs for data/information/advice and to suggest innovative solutions to problems.
Recommended Skills Algorithms Analytical Communication Computer Programming Coordinating Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.

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