Customer Service Representative (FT 40 Hours) (Remote MD or NJ)
Company OverviewThis is an exciting time to join our dynamic organization.
OPKO Health is a diversified healthcare company that seeks to establish industry-leading positions in large, rapidly growing markets, including pharmaceuticals, diagnostics, and biologics.
OPKO's diagnostics business includes BioReference Laboratories, the nation's third-largest and fastest growing clinical laboratory over the last 35 years, which provides diagnostic testing to physician offices, hospitals, and clinics, among others, and GeneDx, a rapidly growing genetics and genomics laboratory that applies cutting edge technologies to make efficient clinical diagnostic testing and interpretation available for individuals with rare and common genetic conditions.
Come join our team and become part of something big, by making our patients and customers the highest priority.
Job DescriptionGeneDx is a patient-centric health information company committed to revolutionizing healthcare and changing lives by unlocking the answers from within.
With more than 20 years of expertise in diagnosing rare disorders and diseases, we have pioneered panels, exome and whole genome sequencing and have developed a proprietary genomic interpretation and information services platform in support of healthcare partners and patients globally.
We create, follow, and are informed by cutting-edge science and technology.
With one of the most sophisticated datasets of genomic information, we are able to identify new disease-causing genes, advancing the field of medicine through the detection, discovery, and diagnosis of genetic diseases.
PurposeWe operate with conviction that what is best for our customers (patients, their families and the clinicians, payers and partners who serve them) must be embedded in every aspect of our work.
At GeneDx we believe:
genomic information has broad utility and every person should have access to their genome -- delivered expertly, ethically and responsibly -- to guide health decisions throughout life;the transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system that benefit society as a whole;genomics will radically transform therapeutic development, bringing better therapies to patients, faster; andpatients should control and have the ability to direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.
In support of these beliefs, we value:
Equitability:
the right of all to have access to information that can improve their health and are committed to closing gaps in health disparities;Simplicity:
Healthcare is complicated.
Genetic information is complex.
Our job is to make it as simple as possible to access an answer that improves health outcomes.
We value the understanding simplicity creates; Transparency:
paramount to our success is transparency and accountability for ourselves and our partners to safeguard the confidence and trust of our patients, customers, partners and shareholders.
Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within; bringing better health from genomics to patients around the world.
We are currently looking for a GeneDx Customer Service Representative to work (40 hours per week) remotely.
Customer Service RepresentativeSchedule:
Monday-Friday 11:
00AM - 7:
30PM Position
Summary:
The Customer Service Representative must provide customer service and laboratory related communication regarding specimen submission.
This also includes reporting results to healthcare providers and field staff, as well as handling all customer service contact received by telephone, electronically, in writing, and in person.
Position
Responsibilities:
Duties may include but are not necessarily limited to the following:
Report laboratory results using established protocols.
Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures.
Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction.
Problem solve.
Place client supply orders.
Consent forms, Medical hold forms, failed faxes, and work on all outgoing queues.
Understand the importance of Quality Service and how it is measured.
Minimum Qualifications (required vs.
preferred):
PREFERRED:
Medical terminology proficient.
Adept in Microsoft Office applications.
2-5 years clinical laboratory, physician's office, and/or customer service experience.
Bilingual (Spanish).
REQUIRED:
High School diploma or equivalent.
Strong verbal and written communication skills.
Computer literate.
Ability to multi-task in a fast paced environment.
Speak and write English clearly and effectively.
Ability to handle stressful situations.
Problem solving skills.
Accept change.
Comfortable interaction with technical staff and other departments.
Able to operate basic office equipment.
Team player.
Embrace and utilize the Customer Service Excellence tools and techniques.
Essential on-site and Customer-facing employees must provide proof of COVID-19 vaccination; medical or religious exemptions considered.
Benefits include:
Paid Time Off (PTO)Health, dental, vision and life insuranceLT/ST disability plansFlexible Spending Account (FSA)401k retirement savings planEmployee DiscountsVoluntary benefitsBusiness casual dress code GeneDx is an Equal Opportunity Employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
OPKO Health is a diversified healthcare company that seeks to establish industry-leading positions in large, rapidly growing markets, including pharmaceuticals, diagnostics, and biologics.
OPKO's diagnostics business includes BioReference Laboratories, the nation's third-largest and fastest growing clinical laboratory over the last 35 years, which provides diagnostic testing to physician offices, hospitals, and clinics, among others, and GeneDx, a rapidly growing genetics and genomics laboratory that applies cutting edge technologies to make efficient clinical diagnostic testing and interpretation available for individuals with rare and common genetic conditions.
Come join our team and become part of something big, by making our patients and customers the highest priority.
Job DescriptionGeneDx is a patient-centric health information company committed to revolutionizing healthcare and changing lives by unlocking the answers from within.
With more than 20 years of expertise in diagnosing rare disorders and diseases, we have pioneered panels, exome and whole genome sequencing and have developed a proprietary genomic interpretation and information services platform in support of healthcare partners and patients globally.
We create, follow, and are informed by cutting-edge science and technology.
With one of the most sophisticated datasets of genomic information, we are able to identify new disease-causing genes, advancing the field of medicine through the detection, discovery, and diagnosis of genetic diseases.
PurposeWe operate with conviction that what is best for our customers (patients, their families and the clinicians, payers and partners who serve them) must be embedded in every aspect of our work.
At GeneDx we believe:
genomic information has broad utility and every person should have access to their genome -- delivered expertly, ethically and responsibly -- to guide health decisions throughout life;the transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system that benefit society as a whole;genomics will radically transform therapeutic development, bringing better therapies to patients, faster; andpatients should control and have the ability to direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.
In support of these beliefs, we value:
Equitability:
the right of all to have access to information that can improve their health and are committed to closing gaps in health disparities;Simplicity:
Healthcare is complicated.
Genetic information is complex.
Our job is to make it as simple as possible to access an answer that improves health outcomes.
We value the understanding simplicity creates; Transparency:
paramount to our success is transparency and accountability for ourselves and our partners to safeguard the confidence and trust of our patients, customers, partners and shareholders.
Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within; bringing better health from genomics to patients around the world.
We are currently looking for a GeneDx Customer Service Representative to work (40 hours per week) remotely.
Customer Service RepresentativeSchedule:
Monday-Friday 11:
00AM - 7:
30PM Position
Summary:
The Customer Service Representative must provide customer service and laboratory related communication regarding specimen submission.
This also includes reporting results to healthcare providers and field staff, as well as handling all customer service contact received by telephone, electronically, in writing, and in person.
Position
Responsibilities:
Duties may include but are not necessarily limited to the following:
Report laboratory results using established protocols.
Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures.
Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction.
Problem solve.
Place client supply orders.
Consent forms, Medical hold forms, failed faxes, and work on all outgoing queues.
Understand the importance of Quality Service and how it is measured.
Minimum Qualifications (required vs.
preferred):
PREFERRED:
Medical terminology proficient.
Adept in Microsoft Office applications.
2-5 years clinical laboratory, physician's office, and/or customer service experience.
Bilingual (Spanish).
REQUIRED:
High School diploma or equivalent.
Strong verbal and written communication skills.
Computer literate.
Ability to multi-task in a fast paced environment.
Speak and write English clearly and effectively.
Ability to handle stressful situations.
Problem solving skills.
Accept change.
Comfortable interaction with technical staff and other departments.
Able to operate basic office equipment.
Team player.
Embrace and utilize the Customer Service Excellence tools and techniques.
Essential on-site and Customer-facing employees must provide proof of COVID-19 vaccination; medical or religious exemptions considered.
Benefits include:
Paid Time Off (PTO)Health, dental, vision and life insuranceLT/ST disability plansFlexible Spending Account (FSA)401k retirement savings planEmployee DiscountsVoluntary benefitsBusiness casual dress code GeneDx is an Equal Opportunity Employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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