Receptionist - Gaithersburg Medical Center
Company Name:
Kaiser Permanente
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.
Essential Functions:
- Welcomes members.
- Assists members by providing general information, or referring to appropriate staff, as necessary.
- Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
- Initiates the completion of paperwork relating to member's visit. Processes paperwork as appropriate.
- Receives funds from members, completes receipts, and properly posts transactions.
- Retrieves, reconciles, and deposits change fund.
- Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
- Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
- Returns appropriate calls to members and staff as directed by provider or nursing staff.
- Orders and maintains supplies for the reception area.
- Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
- Performs other related duties, as appropriate.
Qualifications:
Basic
Qualifications:
Experience
- One (1) year of customer service experiencein an office setting required.
Education
- High School Diploma or equivalent.
License, Certification, Registration
- N/A
Additional Requirements:
-Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
- Proficiency in the use of applicable computer software.
Preferred
Qualifications:
- One (1) year of reception experience in a healthcare setting preferred.
- Current BLS certification preferred.
- Knowledge of medical terminology preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.Estimated Salary: $20 to $28 per hour based on qualifications.
Kaiser Permanente
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.
Essential Functions:
- Welcomes members.
- Assists members by providing general information, or referring to appropriate staff, as necessary.
- Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
- Initiates the completion of paperwork relating to member's visit. Processes paperwork as appropriate.
- Receives funds from members, completes receipts, and properly posts transactions.
- Retrieves, reconciles, and deposits change fund.
- Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
- Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
- Returns appropriate calls to members and staff as directed by provider or nursing staff.
- Orders and maintains supplies for the reception area.
- Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
- Performs other related duties, as appropriate.
Qualifications:
Basic
Qualifications:
Experience
- One (1) year of customer service experiencein an office setting required.
Education
- High School Diploma or equivalent.
License, Certification, Registration
- N/A
Additional Requirements:
-Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
- Proficiency in the use of applicable computer software.
Preferred
Qualifications:
- One (1) year of reception experience in a healthcare setting preferred.
- Current BLS certification preferred.
- Knowledge of medical terminology preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
