Telecommunications Specialist, ZA-0391-II (GS-9 Equivalent)
Company Name:
Department Of Commerce
All qualified U.S. citizens and status candidates. Full-time Permanent Career or Career-Conditional Appointment Incumbent will serve as a Telecommunications Specialist for the Telecommunications Office in the Customer Access and Support Division (CASD) of the Office of Information Systems Management (OISM) for the National Institute of Standards and Technology. They will be responsible for the coordination and administration of NIST''s mobile devices and contract.
Are you ready to explore your future with NIST? You must be a U.S. citizen. You must be registered for Selective Service (see Other Information). You must be suitable for Federal Employment. Incumbent will serve as a Telecommunications Specialist in the Customer Access and Support Division of the Office of Information Systems Management (OISM) for the National Institute of Standards and Technology. Primary responsibility is to provide Telecommunications support for services in the NIST Gaithersburg Telecommunications Office. Incumbent will be responsible for: reviewing, processing, and distributing mobile device/service requests received from NIST staff, identifying and ensuring that all NIST mobile devices are moved over to the consolidated contract, verifying and processing various vendor invoices, checking for accuracy against actual contractual rates/plans and taking corrective action as needed; updating and maintaining various databases for telecommunications services; Processing Voicemail & Calling Card Requests; Maintain the NIST Gaithersburg Telecom webpage; Assist users with inquiries on the features or functions of the Telephone System or mobile device and takes action on repair tickets received in ServiceNow; Creating and maintaining the knowledge base articles in ServiceNow; Rectify daily call record error logs in the MANAKON System. Incumbent will provide IT services using the Information Technology Infrastructure Library (ITIL) best practices model. This position allows you to qualify and be considered based on your education. To receive this consideration, please submit a copy of your transcripts to document that you have met the education requirement. Unofficial transcripts will be accepted in the application package. However, official transcripts will be required prior to a final offer of employment.
Special Instructions for Foreign Education:
Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education''s website - . You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration. Applicants must meet requirements by the closing date of this announcement. We will review your resume and cover letter to determine if you meet the minimum qualification requirements for the position. If you meet the qualification requirements stated in the vacancy announcement, we will then compare your resume and supporting documentation to your responses to the job questionnaire (which will be scored) and place you in one of the three pre-defined categories. Your responses to the job questionnaire will serve as the basis for your initial rating in one of three pre-defined categories gold, silver, and bronze. Within each category, those eligible through veterans preference will be listed at the top of the category. More information about the three categories can be found at: .
The candidates in the highest category will be certified for referral to the selecting official. The top ten qualified applicants, requesting consideration as a Merit or VEOA candidate, will be referred to the selecting official for consideration. Non-competitive consideration will be given to those Merit candidates that have held a position with the same promotion potential as the position advertised. Documentation (in the form of an SF-50) is required to show proof of promotion potential or highest grade held.
Your resume or optional cover letter must support your responses to the self-assessment questions, or your score may be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited to an interview. ICTAP and CTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. The job questionnaire covers the following knowledge, skills and abilities/competencies:
Knowledge of the features & functions of a PBX/Telephone System; Ability to analyze service requests and determine the appropriate
action to be taken; Ability to develop and maintain databases; Ability to develop and maintain web pages utilizing a web client
application; Ability to process invoices by verifying, checking for accuracy and taking appropriate action as needed on disputes or discrepancies; Ability to collect, verify, compile, and summarize large amounts of data; Skill in using Microsfot Office Applications such as Access & Excel; Ability to utilize various communication applications (i.e. PBX Telephone Sys Mgmt, ServiceNow, Voicemail, Vendor specific, CDR applications); Knowledge
f ITIL best practices
Your responses to the job questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please review your responses before submitting your application to ensure the responses are accurate.
NOTE: Your resume must be complete, detailed and relevant to the position.
To preview questions please click here. Basic requirements:
To qualify for this position you must have:
Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled.
Or
Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis.
OR
One year of specialized experience equivalent to the GS-5 (or ZA-I at NIST). Experience in analyzing and developing recommendations on ways to improve electronic communications systems; Experience demonstrating knowledge of current developments and trends in communications concepts and technology.
OR
One (1) full year of graduate level education;
OR Superior academic achievement: meet one of the superior academic achievement criteria (A, B, or C) described below and you must fax college transcripts prior to the closing date of this announcement:
A) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration based on completed courses. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled;
B) Grade-Point Average (GPA) - Applicants must have a grade-point average of: a. 2.9 or higher
ut of a possible 4.0 as recorded on their official transcripts, or as computed based on 4 years of education, or as computed based on courses completed during the final two years of the curriculum; or b. 3.5 or higher out of a possible 4.0 (B
or better) based on the average of the
required courses completed in the major field or the required courses in the major field completed during the final two years of the curriculum;
C) Election to Membership in a National Scholastic Honor Society - Applicants can be considered eligible based on membership in a national honor society recognized by the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet the requirements this provision.
Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management''s website located at: A complete application package includes the following:
Your resume;
Your answers to the job questions; AND
The supporting documentation required (click on Required Documents).
You MUST apply on-line through . Your application must be received by 11:59 p.m. Eastern Time on the closing date of this announcement.
Uploaded resumes must include the following: applicant contact information and educational and professional background information including dates of employment and education, salary (and Federal grade level, if appropriate), and work schedule (i.e., FT/PT). Please also include in your resume a list of all publications and patents/patent applications on which you are a named inventor and provide the title and patent/patent application number for each. Incomplete applications will not be considered and you will not be contacted to provide any missing information.
Incomplete applications will not be considered and you will not be contacted to providing any missing information. If you do not have access to the internet:
You may mail your application package (please contact the HR Specialist identified for this vacancy). All mailed resumes and/or supporting documents MUST be received by the closing date of this announcement. Please allow enough time for United States Postal Service delivery.
Problems Completing Your Application:
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by email at . The help desk is available Monday - Friday, 7:00 a.m. to 7:00 p.m. ET. What documents do I need to submit?
In addition to your resume, the documents needed for this position are subject to how you apply. You must refer to the following site when determining documents required: Required Documents
How do I submit my documents:
You may submit required and/or supplemental documents through any ONE of the following methods:
Upload your file(s);
Download from your USAJOBS account;
Fax using the on-line fax cover sheet;
Mail your documents, ONLY IF YOU DO NOT HAVE INTERNET ACCESS;
All required supporting documentation mentioned in this vacancy announcement, and all vacancy applications submitted electronically or via fax must be submitted and received by 11:59 pm ET on the closing date of this announcement. You are not required to submit official documents at this time; copies are sufficient.
NOTE: Once a document has been uploaded or faxed to a particular cateogry (i.e., transcript), you cannot refax or upload additional documents to the same category (i.e., transcript) without overriding the original documents. In this case, please submit the additional documents to the other category.
The following links provide information on how you may be eligible for various hiring authorities:
VRA
VEOA
30% or more Disabled Veteran
People with Disabilities
CTAP
ICTAP After all application packages have been received, your application package will be reviewed to determine if you meet the minimum qualification requirements. Best qualified candidates will be forwarded to the selecting official for consideration and may be interviewed.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or you may be fined or jailed. In considering you for this position, we will conduct a suitability/security background investigation.
Status of Your Application:
You can check the status of your application by accessing the USAJOBS website at and clicking on Track Your Online Application. A probationary period may be required.
Payment of relocation expenses is NOT authorized.
This position is covered by an Alternative Personnel Management System (APMS). This system replaces the General Schedule (GS) pay plan and grades with career paths and pay bands. For information regarding how the pay bands correspond to the General Schedule, visit
If you are a male born after December 31, 1959 you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Please see for more information.
At NIST we are striving to make the application process as easy and efficient as possible. With that in mind, the resume and corresponding responses of successful candidates may be shared with other selecting officials at NIST with opportunities like the one you are applying to.
Additional selections may be made through this vacancy announcement.
The Department of Commerce provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Specialist identified in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users can contact Office of Workforce Management via the Federal Relay Service, . !benefits.hms?orgId=14&jnum;=100433Estimated Salary: $20 to $28 per hour based on qualifications.
Department Of Commerce
All qualified U.S. citizens and status candidates. Full-time Permanent Career or Career-Conditional Appointment Incumbent will serve as a Telecommunications Specialist for the Telecommunications Office in the Customer Access and Support Division (CASD) of the Office of Information Systems Management (OISM) for the National Institute of Standards and Technology. They will be responsible for the coordination and administration of NIST''s mobile devices and contract.
Are you ready to explore your future with NIST? You must be a U.S. citizen. You must be registered for Selective Service (see Other Information). You must be suitable for Federal Employment. Incumbent will serve as a Telecommunications Specialist in the Customer Access and Support Division of the Office of Information Systems Management (OISM) for the National Institute of Standards and Technology. Primary responsibility is to provide Telecommunications support for services in the NIST Gaithersburg Telecommunications Office. Incumbent will be responsible for: reviewing, processing, and distributing mobile device/service requests received from NIST staff, identifying and ensuring that all NIST mobile devices are moved over to the consolidated contract, verifying and processing various vendor invoices, checking for accuracy against actual contractual rates/plans and taking corrective action as needed; updating and maintaining various databases for telecommunications services; Processing Voicemail & Calling Card Requests; Maintain the NIST Gaithersburg Telecom webpage; Assist users with inquiries on the features or functions of the Telephone System or mobile device and takes action on repair tickets received in ServiceNow; Creating and maintaining the knowledge base articles in ServiceNow; Rectify daily call record error logs in the MANAKON System. Incumbent will provide IT services using the Information Technology Infrastructure Library (ITIL) best practices model. This position allows you to qualify and be considered based on your education. To receive this consideration, please submit a copy of your transcripts to document that you have met the education requirement. Unofficial transcripts will be accepted in the application package. However, official transcripts will be required prior to a final offer of employment.
Special Instructions for Foreign Education:
Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education''s website - . You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration. Applicants must meet requirements by the closing date of this announcement. We will review your resume and cover letter to determine if you meet the minimum qualification requirements for the position. If you meet the qualification requirements stated in the vacancy announcement, we will then compare your resume and supporting documentation to your responses to the job questionnaire (which will be scored) and place you in one of the three pre-defined categories. Your responses to the job questionnaire will serve as the basis for your initial rating in one of three pre-defined categories gold, silver, and bronze. Within each category, those eligible through veterans preference will be listed at the top of the category. More information about the three categories can be found at: .
The candidates in the highest category will be certified for referral to the selecting official. The top ten qualified applicants, requesting consideration as a Merit or VEOA candidate, will be referred to the selecting official for consideration. Non-competitive consideration will be given to those Merit candidates that have held a position with the same promotion potential as the position advertised. Documentation (in the form of an SF-50) is required to show proof of promotion potential or highest grade held.
Your resume or optional cover letter must support your responses to the self-assessment questions, or your score may be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited to an interview. ICTAP and CTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. The job questionnaire covers the following knowledge, skills and abilities/competencies:
Knowledge of the features & functions of a PBX/Telephone System; Ability to analyze service requests and determine the appropriate
action to be taken; Ability to develop and maintain databases; Ability to develop and maintain web pages utilizing a web client
application; Ability to process invoices by verifying, checking for accuracy and taking appropriate action as needed on disputes or discrepancies; Ability to collect, verify, compile, and summarize large amounts of data; Skill in using Microsfot Office Applications such as Access & Excel; Ability to utilize various communication applications (i.e. PBX Telephone Sys Mgmt, ServiceNow, Voicemail, Vendor specific, CDR applications); Knowledge
f ITIL best practices
Your responses to the job questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please review your responses before submitting your application to ensure the responses are accurate.
NOTE: Your resume must be complete, detailed and relevant to the position.
To preview questions please click here. Basic requirements:
To qualify for this position you must have:
Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled.
Or
Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis.
OR
One year of specialized experience equivalent to the GS-5 (or ZA-I at NIST). Experience in analyzing and developing recommendations on ways to improve electronic communications systems; Experience demonstrating knowledge of current developments and trends in communications concepts and technology.
OR
One (1) full year of graduate level education;
OR Superior academic achievement: meet one of the superior academic achievement criteria (A, B, or C) described below and you must fax college transcripts prior to the closing date of this announcement:
A) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration based on completed courses. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled;
B) Grade-Point Average (GPA) - Applicants must have a grade-point average of: a. 2.9 or higher
ut of a possible 4.0 as recorded on their official transcripts, or as computed based on 4 years of education, or as computed based on courses completed during the final two years of the curriculum; or b. 3.5 or higher out of a possible 4.0 (B
or better) based on the average of the
required courses completed in the major field or the required courses in the major field completed during the final two years of the curriculum;
C) Election to Membership in a National Scholastic Honor Society - Applicants can be considered eligible based on membership in a national honor society recognized by the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet the requirements this provision.
Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management''s website located at: A complete application package includes the following:
Your resume;
Your answers to the job questions; AND
The supporting documentation required (click on Required Documents).
You MUST apply on-line through . Your application must be received by 11:59 p.m. Eastern Time on the closing date of this announcement.
Uploaded resumes must include the following: applicant contact information and educational and professional background information including dates of employment and education, salary (and Federal grade level, if appropriate), and work schedule (i.e., FT/PT). Please also include in your resume a list of all publications and patents/patent applications on which you are a named inventor and provide the title and patent/patent application number for each. Incomplete applications will not be considered and you will not be contacted to provide any missing information.
Incomplete applications will not be considered and you will not be contacted to providing any missing information. If you do not have access to the internet:
You may mail your application package (please contact the HR Specialist identified for this vacancy). All mailed resumes and/or supporting documents MUST be received by the closing date of this announcement. Please allow enough time for United States Postal Service delivery.
Problems Completing Your Application:
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by email at . The help desk is available Monday - Friday, 7:00 a.m. to 7:00 p.m. ET. What documents do I need to submit?
In addition to your resume, the documents needed for this position are subject to how you apply. You must refer to the following site when determining documents required: Required Documents
How do I submit my documents:
You may submit required and/or supplemental documents through any ONE of the following methods:
Upload your file(s);
Download from your USAJOBS account;
Fax using the on-line fax cover sheet;
Mail your documents, ONLY IF YOU DO NOT HAVE INTERNET ACCESS;
All required supporting documentation mentioned in this vacancy announcement, and all vacancy applications submitted electronically or via fax must be submitted and received by 11:59 pm ET on the closing date of this announcement. You are not required to submit official documents at this time; copies are sufficient.
NOTE: Once a document has been uploaded or faxed to a particular cateogry (i.e., transcript), you cannot refax or upload additional documents to the same category (i.e., transcript) without overriding the original documents. In this case, please submit the additional documents to the other category.
The following links provide information on how you may be eligible for various hiring authorities:
VRA
VEOA
30% or more Disabled Veteran
People with Disabilities
CTAP
ICTAP After all application packages have been received, your application package will be reviewed to determine if you meet the minimum qualification requirements. Best qualified candidates will be forwarded to the selecting official for consideration and may be interviewed.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or you may be fined or jailed. In considering you for this position, we will conduct a suitability/security background investigation.
Status of Your Application:
You can check the status of your application by accessing the USAJOBS website at and clicking on Track Your Online Application. A probationary period may be required.
Payment of relocation expenses is NOT authorized.
This position is covered by an Alternative Personnel Management System (APMS). This system replaces the General Schedule (GS) pay plan and grades with career paths and pay bands. For information regarding how the pay bands correspond to the General Schedule, visit
If you are a male born after December 31, 1959 you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Please see for more information.
At NIST we are striving to make the application process as easy and efficient as possible. With that in mind, the resume and corresponding responses of successful candidates may be shared with other selecting officials at NIST with opportunities like the one you are applying to.
Additional selections may be made through this vacancy announcement.
The Department of Commerce provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Specialist identified in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users can contact Office of Workforce Management via the Federal Relay Service, . !benefits.hms?orgId=14&jnum;=100433Estimated Salary: $20 to $28 per hour based on qualifications.
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